Returns and Exchanges

Policy Overview

At TempletonSafes.com, customer satisfaction is our top priority. We understand that sometimes a purchase may not meet your needs or expectations. In such cases, we offer a straightforward return process, subject to the following conditions and procedures.

Return Conditions

Eligibility for Return: To be eligible for a return, items must be in NEW and UNUSED condition, complete with all original paperwork, packaging, and accessories. This is crucial to ensure that the items are resellable as new.

Restocking Fees: Items that do not meet the 'new and unused' criteria are subject to restocking fees. The amount of the fee will depend on the condition of the item upon return.

Non-Refundable Shipping Fees: Please note that original shipping fees are non-refundable if the product was delivered within the original delivery window estimate provided at checkout.

Return Approval Process

Contact for Approval: Before returning an item, you must contact us for return approval. This can be done by reaching out to us via our Website Chat Support, or via email at help@TempletonSafes.com. We will review your return request and provide you with an authorization and further instructions.

Return Authorization: Once your return is approved, you will receive a Return Merchandise Authorization (RMA) number. This number must be clearly marked on the outside of your return package.

Return Process

Return Address: After receiving your RMA number, please send your return to the following address:

TempletonSafes.com
ATTN: RETURNS | RMA [Your RMA Number Provided by us after your request]
18B Ford Products Road
Valley Cottage, NY 10989

Shipping Method: We recommend using a trackable shipping service for returning your goods. This ensures that you can track the shipment and confirm its delivery to our facility.

Additional Information

Return Time Frame: Returns must be initiated within 10 days of receiving your item.

Refund Processing: Upon receipt and inspection of the returned item, we will process your refund. The refund will be issued to the original payment method used during the purchase.

Customer Support: For any questions or assistance with your return, please contact our customer support team at help@TempletonSafes.com.

We appreciate your business and are dedicated to ensuring a smooth and transparent return experience. Thank you for shopping with TempletonSafes.com.